Missing, Defective or Incorrect Items
If you receive defective, incorrect, or missing items, please email email@example.com with your order number within 72 hours of order delivery. If you receive defective, incorrect, or missing items and notify BK Designs and Blanks LLC after 72 hours of order delivery, the customer will be responsible for any rush fees and/or shipping upgrades and expenses. We will respond to all email inquiries within 24-48 hours.
Damaged, Lost or Stolen Packages
If your package is lost, stolen, or arrived damaged, please file a Route Insurance claim at https://claims.route.com. Route Insurance is a shipping insurance provider that is available to all customers at checkout for a small fee. If you choose not to purchase Route Insurance, you must contact the shipping provider that was selected at checkout for reimbursement. USPS Priority Mail and Priority Mail Express hav insurance provided directly through them. BK Designs & Blanks LLC is not responsible for lost, damaged, or stolen packages once your order is in transit.
To return your product, you should mail your product to: 347 Mudd and Kelly Ln, Springfield KY 40069, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and Route Insurance fees will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Without a tracking number, BK cannot guarantee that we will receive your returned item.
All orders older than 30 days are not eligible for returns. If 30 days have passed since initial purchase, we can not offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that it was received. The item must also be in the original packaging. All returns are subject to a 20% restocking fee. We will provide a return label at the customer's expense.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Not all items are eligible for refunds. If an item is not eligible for refund, it will be explained in the description of the item listing.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within typically 7-10 business days. This may be longer depending the processing party used to complete the initial transaction.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If your recent purchase needs to be cancelled, you must email us at email@example.com with your order number within 24 hours of placing the order. We will refund the order amount minus Route Insurance fees to the original payment method used. If you need to cancel after 24 hours after the original purchase, we will refund the order amount minus Route Insurance fees and a 20% restocking fee. We will respond to all email inquiries within 24-48 hours.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 347 Mudd and Kelly Ln, Springfield KY 40069, United States.