Shipping policy

Missing, Defective or Incorrect Items
If you receive defective, incorrect, or missing items, please email bksdesignsandblanks@gmail.com with your order number within 72 hours of order delivery. If you receive defective, incorrect, or missing items and notify BK Designs and Blanks LLC after 72 hours of order delivery, the customer will be responsible for any rush fees and/or shipping upgrades and expenses. We will respond to all email inquiries within 24-48 hours.

Damaged, Lost or Stolen Packages
If your package is lost, stolen, or arrived damaged, please file a Route Insurance claim at https://claims.route.com. Route Insurance is a shipping insurance provider that is available to all customers at checkout for a small fee. If you choose not to purchase Route Insurance, you must contact the shipping provider that was selected at checkout for reimbursement. USPS Priority Mail and Priority Mail Express have insurance provided directly through them. BK Designs & Blanks LLC is not responsible for lost, damaged, or stolen packages once your order is in transit.